Service / Repair : (512) 296-2594  ~  Sales / Rentals: (512) 465-2727  ~  LOCATED IN LAGO VISTA, TX

Refund and Return Policy

Policy Summary

  • Non-defective returns / buyer’s remorse: No returns accepted.
  • Defective / warranty returns: Accepted as described below.
  • Return window: 365 days from delivery for defective or warranty-eligible products (90 days for rebuilt, takeoff, and OEM parts).
  • Return method: Contact Magnum MD, receive an RMA, then ship the product back.
  • Return fees: No return/restocking fee for authorized defective or warranty returns. You ship the item back yourself. If we confirm a defect and you send the shipping receipt, we reimburse that return freight (unless a replacement was already sent at free freight).
  • Exchanges: Not offered.
  • Refunds: After inspection, Magnum MD may repair, replace, credit, or refund defective items. No refunds for non-defective / buyer’s remorse purchases.

This policy applies to online store purchases and is available to all visitors without login or account registration.

Overview

Magnum MD accepts returns only for products that are defective or covered under warranty, as described below. Magnum MD does not accept returns for non-defective items or buyer’s remorse.

Non-Defective Returns (Buyer’s Remorse)

No returns accepted for non-defective products. This includes, without limitation: change of mind, ordering the wrong product or option, deciding you no longer need the item, or any other reason unrelated to a defect in workmanship or materials.

Unused, unopened, or “like new” condition does not create a right to return a non-defective item. No refund, exchange, or credit is provided for non-defective returns.

Defective and Warranty Returns

Parts are warranted free of defects for a period of 1 year (365 days) from receipt of order. Rebuilt, takeoff and OEM parts are warranted for only a 90-day period. In situations where Magnum MD sells another manufacturer’s product and the manufacturer extends a longer warranty period, Magnum MD will honor the longer of the two warranties. Magnum MD is not responsible for service calls, alleged harm, or damaged material resulting from the installation of our products. Magnum MD will repair, replace, or issue a full credit or refund at our discretion on products that prove to be defective in workmanship or material. Freight on warranty items will be credited upon return unless a replacement part was sent at free freight. To receive that freight credit, ship the item back yourself and send Magnum MD the carrier shipping receipt after we confirm the defect. If product is tested and deemed to not be defective, the product may be returned to the customer with no credit or refund given, and return freight is not reimbursed. Damage caused by improper installation or abuse is not covered. All items being returned should be uninstalled, in original packaging, and complete with all kit components.

Please allow up to 30 days for electrical & electronic items to be credited, refunded, or exchanged after we receive the return. If an electric or electronic product is tested and deemed to not be defective, the part may be returned to the customer with no credit or refund given. All items must be returned complete, unused, & in original packaging.

Special Order and Made to Order items may only be returned in the case of a manufacturer’s defect. For assistance and warranty information, please contact our Customer Service Team.

Magnum MD does not offer product exchanges. Approved defective or warranty claims are handled by repair, replacement, credit, or refund.

Return Window and Process

Return window: You may request a defective or warranty return within 365 days of delivery (90 days for rebuilt, takeoff, and OEM parts). To start a return, contact Magnum MD and request a return merchandise authorization (RMA) through our Contact page before shipping anything back. Customers must receive an RMA number from Magnum MD prior to returning any parts. If available, please include a copy of the invoice or packing list for the original shipment. RMA numbers are valid for 60 days from the issue date.

Return fees and shipping: Authorized defective or warranty returns are free of Magnum MD return or restocking fees. Customers are responsible for paying the carrier to ship the product back themselves using a carrier of their choice (Magnum MD does not send a prepaid label and does not collect that shipping payment). Include the authorized RMA number on the package. If Magnum MD inspects the return and confirms it is defective or covered under warranty, we will reimburse reasonable return freight when you provide the shipping receipt, unless a replacement part was already sent at free freight. If the item is deemed not defective, return freight is not reimbursed. Unauthorized returns, Freight Collect returns, and COD returns will be refused.

Only items that are currently stocked are eligible for return under Magnum MD error or similar non-warranty return authorizations we may grant. Returns are subject to a restocking fee for non-warranty or Magnum MD error returns that are returned over 90 days from the purchase date. Items returned without an RMA number are subject to refusal or a restocking fee. All authorized return items must be returned complete and unused (except as needed to identify a defect).

Refunds

Defective / warranty items: After Magnum MD receives and inspects an authorized return, we will repair, replace, or issue a credit or refund at our discretion. For electrical and electronic items, please allow up to 30 days for testing and processing after we receive the return. Approved refunds or credits are issued after inspection and approval. Confirmed defective or warranty returns also include reimbursement of return freight when you provide the shipping receipt, unless a replacement part was already sent at free freight.

Non-defective items / buyer’s remorse: No returns accepted, and no refunds are issued.

Damaged Shipping Claims

Shortages and damaged products must be reported to Magnum MD within 5 business days of receipt. Please inspect all merchandise upon arrival to ensure good condition. All merchandise damaged in-transit must have a claim filed through Magnum MD. For truck freight, either refuse shipments with obvious exterior damage or write damaged on the Bill of Lading and contact Magnum MD within 5 business days. (Freight companies have strict rules regarding claims; all claims must be filed within the 5-day window to be eligible for credit.)